Returns/Holiday Policy

Extended Holiday Policy:  Returns on orders placed between November 1^st and December 23rd will be accepted through January 15^th.

Standard Policy: We are happy to accept returns within 30 days of order placement. 

Returned merchandise MUST be free from wear, stains, odor, fragrance, detergent, alterations, or any condition that would prevent it from being sold as new. Returned items must have the original tags attached. Items received in unsalable condition may be subject to cleaning fees or rejection. 

We do not process exchanges. Please follow the return process to send back the unwanted item, and place a new order for the style you prefer.

Final Sale items are not eligible for return. 

1. Go to http://relwen.loopreturns.com and enter the order # and email address used to place the order.
2. Select the item(s) you plan to send back and choose a reason for return.
3. A $9 flat-rate UPS return label will be deducted from your refund.
4. Please include the return packing slip provided with your return label and ship back within 7 days of authorization.
5. Refunds are credited to the original form of payment. Please allow up to 10 business days for the refund to appear on your account. Priority shipping charges are not eligible for refund.

 

Please click here to start the return process.